HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • đź“ŚStaying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • đź“ŚWe appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice
  • đź“ŤPlease be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

  • đź“ŚThis deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • đź“ŚCustomers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • đź“ŚWe appreciate your continued partnership and support.

Past Incidents

Saturday 8th November 2025

Infrastructure Maintenance - HID Origo Device Management (ODM), scheduled 6 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on November 8th between 03:30-09:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Saturday 1st November 2025

IT Planned Maintenance Notification - New HID Origo Management Portal, scheduled 7 months ago

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Wednesday 29th October 2025

HID Linq Cloud 1.3.5 Release – Scheduled for October 29, 2025, scheduled 7 months ago

We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 29, 2025.

Deployment Window:

Date: October 29, 2025

Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

User Impact: During this period, users will not be able to access HID Linq Cloud.

What's New in This Release

  • Signo Firmware Upgrade via Mercury and Aero You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.  

  • Firmware Update Prerequisites

    • Signo readers must be on firmware version 10.0.7.5 or above.
    • Controller firmware must be version 2.6.1.12 and SIO firmware version 3.22.11.
  • Delete Gateway You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.

We appreciate your patience and will ensure a smooth deployment.

Environment

Tuesday 28th October 2025

No incidents reported

Monday 27th October 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 7 months ago

SUMMARY

  • An ongoing maintenance activity is currently underway for HID Oracle EBS Production. During this period, the HID Origo Portal and HID Origo Mobile Identities API are experiencing a partial outage, while all other services remain operational.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Sunday 26th October 2025

No incidents reported

Saturday 25th October 2025

No incidents reported

Friday 24th October 2025

Infrastructure Maintenance - HID Mobile Access App for China in Production, scheduled 7 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 24th between 08:30-10:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Infrastructure Maintenance – HID Origo Mobile Google Wallet Production, scheduled 7 months ago

SUMMARY

  • A maintenance event is planned for HID Google Mobile Wallet on October 24th between 08:30-09:30 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance – TSM Production, scheduled 7 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 24th between 08:40-09:40 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, multiple services may experience brief periods of disruption, such as:

    • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

    • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment