HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀FusionX Release 11.0.0 Portal

🚧 Upcoming Pre-Production Deployment – April 1, 2026

  • We will be rolling out updates to the Pre-Production (Preprod) environment on April 1, 2026.

🔍 What to Expect

  • This deployment is part of ongoing platform enhancement efforts.
  • Changes introduced are intended for testing and validation purposes only.
  • The Preprod experience during this period may differ from the final production release.

⚠️ Impact

  • Pass Design APIs and Wallet Provisioning services may experience minor disruptions during the deployment window.
  • Production environments will remain unaffected.

📌 Recommendation

  • Customers and partners using the Preprod environment are advised to:
    • Plan validation activities accordingly
    • Monitor for any issues post-deployment
    • Report any anomalies observed after the update
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Saturday 8th November 2025

Infrastructure Maintenance - HID Origo Device Management (ODM), scheduled 4 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on November 8th between 03:30-09:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Saturday 1st November 2025

IT Planned Maintenance Notification - New HID Origo Management Portal, scheduled 4 months ago

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Wednesday 29th October 2025

HID Linq Cloud 1.3.5 Release – Scheduled for October 29, 2025, scheduled 4 months ago

We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 29, 2025.

Deployment Window:

Date: October 29, 2025

Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

User Impact: During this period, users will not be able to access HID Linq Cloud.

What's New in This Release

  • Signo Firmware Upgrade via Mercury and Aero You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.  

  • Firmware Update Prerequisites

    • Signo readers must be on firmware version 10.0.7.5 or above.
    • Controller firmware must be version 2.6.1.12 and SIO firmware version 3.22.11.
  • Delete Gateway You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.

We appreciate your patience and will ensure a smooth deployment.

Environment

Tuesday 28th October 2025

No incidents reported

Monday 27th October 2025

No incidents reported

Sunday 26th October 2025

No incidents reported

Saturday 25th October 2025

No incidents reported