HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀FusionX Release 11.0.0 Portal

🚧 Upcoming Pre-Production Deployment – April 1, 2026

  • We will be rolling out updates to the Pre-Production (Preprod) environment on April 1, 2026.

🔍 What to Expect

  • This deployment is part of ongoing platform enhancement efforts.
  • Changes introduced are intended for testing and validation purposes only.
  • The Preprod experience during this period may differ from the final production release.

⚠️ Impact

  • Pass Design APIs and Wallet Provisioning services may experience minor disruptions during the deployment window.
  • Production environments will remain unaffected.

📌 Recommendation

  • Customers and partners using the Preprod environment are advised to:
    • Plan validation activities accordingly
    • Monitor for any issues post-deployment
    • Report any anomalies observed after the update
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Sunday 2nd November 2025

No incidents reported

Saturday 1st November 2025

No incidents reported

Friday 31st October 2025

Infrastructure Maintenance - Production, scheduled 4 months ago

Update 15:30

  • The issue affecting credential suspension in HID Origo Portal has been resolved. All systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused.

SUMMARY

  • An ongoing maintenance activity is currently underway for HID Origo. During this period, the HID Origo Portal is experiencing a partial outage, while all other services remain operational.

REGIONS AFFECTED

  • 📍US

IMPACT

⚠️During this maintenance window, customers may encounter temporary disruptions in the following services.

  • HID Origo Management Portal: Users will experience issues and/or delays in suspending the Invitation Code and Mobile ID management.

Environment

Infrastructure Maintenance - CMS & TSM DB Rotation Production, scheduled 4 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 31,2025 between 10:00-11:00 UTC.

REGIONS AFFECTED

  • 📍China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Maintenance - TSM Services Production, scheduled 4 months ago

Summary

  • A maintenance event is planned for HID Origo on October 31,2025 between 04:30-05:00 UTC.

REGIONS AFFECTED

  • 📍Global - Across all regions

Impact

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Maintenance - Production, scheduled 4 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 31,2025 between 05:00-12:30 UTC.

REGIONS AFFECTED

  • 📍Global - Across all regions

IMPACT

  • ⚠️During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Thursday 30th October 2025

No incidents reported

Wednesday 29th October 2025

No incidents reported