HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services:

    • ⚠️Order Processing – New orders placed will be delayed in fulfilment
    • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
    • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
    • ⚠️Organization Onboarding – Organization creation and edits may experience issues
    • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

Past Incidents

Monday 3rd November 2025

No incidents reported

Sunday 2nd November 2025

No incidents reported

Saturday 1st November 2025

No incidents reported

Friday 31st October 2025

Infrastructure Maintenance - Production, scheduled 5 months ago

Update 15:30

  • The issue affecting credential suspension in HID Origo Portal has been resolved. All systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused.

SUMMARY

  • An ongoing maintenance activity is currently underway for HID Origo. During this period, the HID Origo Portal is experiencing a partial outage, while all other services remain operational.

REGIONS AFFECTED

  • 📍US

IMPACT

⚠️During this maintenance window, customers may encounter temporary disruptions in the following services.

  • HID Origo Management Portal: Users will experience issues and/or delays in suspending the Invitation Code and Mobile ID management.

Environment

Infrastructure Maintenance - CMS & TSM DB Rotation Production, scheduled 5 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 31,2025 between 10:00-11:00 UTC.

REGIONS AFFECTED

  • 📍China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Maintenance - TSM Services Production, scheduled 5 months ago

Summary

  • A maintenance event is planned for HID Origo on October 31,2025 between 04:30-05:00 UTC.

REGIONS AFFECTED

  • 📍Global - Across all regions

Impact

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Maintenance - Production, scheduled 5 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 31,2025 between 05:00-12:30 UTC.

REGIONS AFFECTED

  • 📍Global - Across all regions

IMPACT

  • ⚠️During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Thursday 30th October 2025

No incidents reported