This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀FusionX Release 11.0.0 Portal
🚧 Upcoming Pre-Production Deployment – April 1, 2026
We will be rolling out updates to the Pre-Production (Preprod) environment on April 1, 2026.
🔍 What to Expect
This deployment is part of ongoing platform enhancement efforts.
Changes introduced are intended for testing and validation purposes only.
The Preprod experience during this period may differ from the final production release.
⚠️ Impact
Pass Design APIs and Wallet Provisioning services may experience minor disruptions during the deployment window.
Production environments will remain unaffected.
📌 Recommendation
Customers and partners using the Preprod environment are advised to:
Plan validation activities accordingly
Monitor for any issues post-deployment
Report any anomalies observed after the update
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK
📍Update 13:30 UTC
To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.
📍 Notice from HID
HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.
📍 Current Status
HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.
📍 Thank You
We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.
Past Incidents
Saturday 8th November 2025
IT Planned Maintenance Notification - New HID Origo Management Portal, scheduled 4 months ago
SUMMARY
A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 03:30 - 05:00 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.
Pass Design APIs: These APIs will be unavailable during the maintenance window.
User Management and Credential Management APIs: All operations will function as expected.
Infrastructure Maintenance - Production, scheduled 4 months ago
SUMMARY
A maintenance event is planned for HID RM portal on Nov 6th, between 11:00 - 11:45 UTC.
IMPACT
RM Portal will have minor disruptions and users are advised not to issue Invitation code or perform key authorization.
Environment:
Production | RM Portal
Wednesday 5th November 2025
HID Reader Manager Portal – Encountering issues with invitation code generation and key authorization.
Update 18:23
The services are back to normal operations.
SUMMARY
HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Invitation code issuance and key authorization are unavailable to newly added technicians in the RM app.
