HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services:

    • ⚠️Order Processing – New orders placed will be delayed in fulfilment
    • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
    • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
    • ⚠️Organization Onboarding – Organization creation and edits may experience issues
    • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

Past Incidents

Saturday 8th November 2025

IT Planned Maintenance Notification - New HID Origo Management Portal, scheduled 5 months ago

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 03:30 - 05:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.
    • Pass Design APIs: These APIs will be unavailable during the maintenance window.
    • User Management and Credential Management APIs: All operations will function as expected.

Environment

Friday 7th November 2025

No incidents reported

Thursday 6th November 2025

Infrastructure Maintenance - Production, scheduled 5 months ago

SUMMARY

  • A maintenance event is planned for HID RM portal on Nov 6th, between 11:00 - 11:45 UTC.

IMPACT

  • RM Portal will have minor disruptions and users are advised not to issue Invitation code or perform key authorization.

Environment:

  • Production | RM Portal

Wednesday 5th November 2025

HID Reader Manager Portal – Encountering issues with invitation code generation and key authorization.

Update 18:23

  • The services are back to normal operations.

SUMMARY

  • HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • Invitation code issuance and key authorization are unavailable to newly added technicians in the RM app.

Environment

Tuesday 4th November 2025

No incidents reported

Monday 3rd November 2025

No incidents reported