This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in the following services:
⚠️Order Processing – New orders placed will be delayed in fulfilment
⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
⚠️Organization Onboarding – Organization creation and edits may experience issues
⚠️Replenishment – Orders may be stalled, causing delays in fulfilment
HID Origo Platform – Authentication Issues in US Region
Update 17:30
The services is operational. We are continuing to monitor the situation.
SUMMARY
HID Origo Services are currently experiencing intermittent disruptions. Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates until the matter is fully resolved.
IMPACT
HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
Linq Cloud is currently experiencing a certificate registration. We’re actively working with the certificate issuer to resolve it as quickly as possible.
IMPACT
At this time, new gateway installations and onboarding cannot be completed.
