• 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

• 📱Android Versions:
  • 1.32.2 and earlier will be deprecated effective May 20, 2026
• 📱iOS Versions:
  • 1.32.0 and earlier will be deprecated effective July 9, 2026

🔍Global Regions (Excluding China)

• 📱Android & iOS Versions:
  • 1.32.0 and earlier will be deprecated effective July 9, 2026

• 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

• 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

• 📌We appreciate your continued partnership and support.

• 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

• To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

  • HID Reader Manager v1.32.2 (Outside of China)
  • Tencent Store v1.32.3 (China Region)

  within the next 30 days.

• 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

• 📌We appreciate the continued support and partnership of our customers and integrators.

SUMMARY

• 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅July 11, 2026 between ⏳02:00–08:00 UTC.

IMPACT

• 🛠️During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

  • ⚠️Oracle EBS Production
  • ⚠️Oracle Agile Production
  • ⚠️Oracle Analytics Cloud
  • ⚠️Webshop access to EBS
  • ⚠️Oracle Isupplier, ODI, OMS, WOS,MCS, SB and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

• Target Release Date: 📅July 20, 2026
• Platforms: 🌐Apple App Store & Google Play Store

Product Update Summary

✨ New Features

• 📌New Reader Firmware Support

• 📌SP12.3 (HID Signo Readers): -- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.

• 📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers): -- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.

Additional HID Signo Reader Management Features:

• 📌OSDP Firmware Upgrade: -- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.

• 📌Expanded Credential Support: -- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.

• 📌iOS App – Key Capacity Increase: -- Reader technicians can now view and use up to 100 authorized keys within the iOS application.

• 📌User Experience Improvements: -- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.

🛠️ Issues Fixed

The following issues have been resolved in this release:

• ✅TTP #19545: Certificate pinning implemented.
• ✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
• ✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
• ✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.

Thank you for using HID Reader Manager. We appreciate your continued feedback and support.