HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - CNIDC Firewall Firmware Upgrade to v7.4.11

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 20, 2026 between ⏳00:30 - 01:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • ⚠️HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
    • ⚠️HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users will not be affected.
    • ⚠️HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • ⚠️HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 21 (Saturday) between 05:00 to 10:00 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

Past Incidents

Friday 28th November 2025

IT Planned Maintenance Notification – Transit gateway in Production, scheduled 3 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

  • China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
    • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
  • No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Thursday 27th November 2025

Emergency Maintenance Notification - Production, scheduled 3 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-10:00 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Friday 21st November 2025

Emergency Maintenance Notification – HID Order Management Services in Production, scheduled 3 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 21st between 06:30-07:30 UTC.

REGIONS AFFECTED

  • US and China

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment.
  • Replenishment - Replenishment orders may be delayed.

Environment

Thursday 20th November 2025

No incidents reported

Wednesday 19th November 2025

Emergency Maintenance - HID Origo Service Interruption in Production, scheduled 3 months ago

SUMMARY

  • An urgent maintenance event is conducted for HID Origo on November 19th between 13:00-14:00 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Tuesday 18th November 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 4 months ago

SUMMARY

  • A maintenance event is planned for HID Oracle EBS Production on November 18th, 2025, between 04:30 - 06:30 UTC. During this period, the HID Origo Portal and HID Origo Mobile Identities API may experience a partial outage, while all other services remain operational.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Monday 17th November 2025

No incidents reported

Sunday 16th November 2025

No incidents reported