HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Past Incidents

Wednesday 26th November 2025

Emergency Maintenance Notification - PreProduction, scheduled 4 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 26th between 04:30-18:00 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Tuesday 25th November 2025

Emergency Maintenance Notification - Production, scheduled 4 months ago

SUMMARY

  • An emergency maintenance is currently underway for HID Origo and will continue until 12:30 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services.

    • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment

Environment

Monday 24th November 2025

No incidents reported

Sunday 23rd November 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 4 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on November 23rd, 2025 between 02:00 - 08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Saturday 22nd November 2025

No incidents reported

Friday 21st November 2025

No incidents reported