HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Some systems are experiencing issues
Scheduled Maintenance
Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Past Incidents

Monday 16th February 2026

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA), scheduled 2 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Sunday 7th December 2025

No incidents reported

Saturday 6th December 2025

No incidents reported

Friday 5th December 2025

Emergency Maintenance Notification for New HID Origo Portal - China Production, scheduled 4 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for new HID Origo Portal on December 5th between 20:30-21:30 CST

REGIONS AFFECTED

  • China

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

Environment

Emergency Maintenance Notification for New HID Origo Portal - US Production, scheduled 4 months ago

SUMMARY

  • An emergency maintenance window has been scheduled for the new HID Origo Portal on December 5th between 05:30-06:30 UTC

REGIONS AFFECTED

  • US

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

Environment

Thursday 4th December 2025

No incidents reported

Wednesday 3rd December 2025

No incidents reported