🚧 Upcoming Pre-Production Deployment – April 1, 2026

• We will be rolling out updates to the Pre-Production (Preprod) environment on April 1, 2026.

🔍 What to Expect

• This deployment is part of ongoing platform enhancement efforts.
• Changes introduced are intended for testing and validation purposes only.
• The Preprod experience during this period may differ from the final production release.

⚠️ Impact

• Pass Design APIs and Wallet Provisioning services may experience minor disruptions during the deployment window.
• Production environments will remain unaffected.

📌 Recommendation

• Customers and partners using the Preprod environment are advised to:
  • Plan validation activities accordingly
  • Monitor for any issues post-deployment
  • Report any anomalies observed after the update

📍Update 13:30 UTC

• To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

• HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

• HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.

• In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

• We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.