HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • đź“ŚStaying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • đź“ŚWe appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice
  • đź“ŤPlease be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

  • đź“ŚThis deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • đź“ŚCustomers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • đź“ŚWe appreciate your continued partnership and support.

Past Incidents

Wednesday 21st January 2026

🚀Release of HID Linq Cloud 1.4 on January 21, 2026., scheduled 4 months ago
  • We are excited to announce the upcoming release of HID Linq Cloud 1.4 on January 21, 2026.

IMPACT

  • ⏳ Deployment Window

  • đź“… Date: January 21, 2026

  • ⏰ Time: 05:00 AM – 6:30 AM UTC (Approx. 1.5 hours)

  • ⚠️ User Impact: During this period, users will not be able to access HID Linq Cloud.

🔹 What's New in This Release?
(Details to follow in the next section)

âś… Feature Highlights

  • Connect Linq Gateway to HID Controllers across Virtual LAN
    Enables connections to HID controllers across different subnets. The Linq Gateway Configuration application now supports expanded controller selection options, including:

    • LAN discovery by MAC address
    • Direct MAC-based selection
    • Static IP selection
    • Selection from a specified static IP range

  • Activity Log Viewer
    Records all user-initiated actions, capturing:

    • Start and end timestamps
    • Event category
    • Description
    • Status
    • Initiating user

  • Configuration Agent
    Allows users to view and compare HID Signo Reader configurations using a Configuration ID, providing:

    • A secure, high-level summary of settings
    • A tabulated comparison of differences across configurations

  • Linq Virtual Assistant (Beta)
    An in-built virtual assistant that provides product help by responding to user queries using information from user guides and HID internal resources.
    Released as Beta while it continues to learn and expand coverage over Linq topics.

  • Help Menu
    Added a new Help menu providing quick access to:

    • Linq Cloud documentation
    • Service status (HID Origo Status page)
    • How-to videos from HID Academy
    • HID Technical Support contact information

  • Transparent HID Signo Reader Support
    Full support for managing Transparent HID Signo readers for integration with the HID M1 Transparent Gateway. Users can:

    • Convert readers to Transparent mode
    • Reset pairing data for secure reassignment
    • Revert readers to standard Signo configuration
      (Applies to Signo readers connected serially via USB Hub to the Linq Gateway.)

Tuesday 13th January 2026

No incidents reported

Monday 12th January 2026

Emergency Maintenance Notification - Production, scheduled 4 months ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on đź“…January 11th,2025 between 23:42 - 00:40 UTC.

IMPACT

  • đź“ŤOrigo User Management specific to 2.x currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Sunday 11th January 2026

Emergency Maintenance Notification - Production, scheduled 4 months ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on đź“…January 11th,2025 between 20:30-23:00 UTC.

IMPACT

  • đź“ŤOrigo User Management is currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Saturday 10th January 2026

No incidents reported

Friday 9th January 2026

No incidents reported