HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀HID Origo Management Portal Release 11.0.0

🚧 Upcoming Pre-Production Deployment – April 1, 2026

  • We will be rolling out updates to the Pre-Production (Preprod) environment on April 1, 2026.

🔍 What to Expect

  • This deployment is part of ongoing platform enhancement efforts.
  • Changes introduced are intended for testing and validation purposes only.
  • The Preprod experience during this period may differ from the final production release.

⚠️ Impact

  • Pass Design APIs and Wallet Provisioning services may experience minor disruptions during the deployment window.
  • Production environments will remain unaffected.

📌 Recommendation

  • Customers and partners using the Preprod environment are advised to:
    • Plan validation activities accordingly
    • Monitor for any issues post-deployment
    • Report any anomalies observed after the update
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Wednesday 21st January 2026

🚀Release of HID Linq Cloud 1.4 on January 21, 2026., scheduled 2 months ago
  • We are excited to announce the upcoming release of HID Linq Cloud 1.4 on January 21, 2026.

IMPACT

  • ⏳ Deployment Window

  • 📅 Date: January 21, 2026

  • ⏰ Time: 05:00 AM – 6:30 AM UTC (Approx. 1.5 hours)

  • ⚠️ User Impact: During this period, users will not be able to access HID Linq Cloud.

🔹 What's New in This Release?
(Details to follow in the next section)

✅ Feature Highlights

  • Connect Linq Gateway to HID Controllers across Virtual LAN
    Enables connections to HID controllers across different subnets. The Linq Gateway Configuration application now supports expanded controller selection options, including:

    • LAN discovery by MAC address
    • Direct MAC-based selection
    • Static IP selection
    • Selection from a specified static IP range

  • Activity Log Viewer
    Records all user-initiated actions, capturing:

    • Start and end timestamps
    • Event category
    • Description
    • Status
    • Initiating user

  • Configuration Agent
    Allows users to view and compare HID Signo Reader configurations using a Configuration ID, providing:

    • A secure, high-level summary of settings
    • A tabulated comparison of differences across configurations

  • Linq Virtual Assistant (Beta)
    An in-built virtual assistant that provides product help by responding to user queries using information from user guides and HID internal resources.
    Released as Beta while it continues to learn and expand coverage over Linq topics.

  • Help Menu
    Added a new Help menu providing quick access to:

    • Linq Cloud documentation
    • Service status (HID Origo Status page)
    • How-to videos from HID Academy
    • HID Technical Support contact information

  • Transparent HID Signo Reader Support
    Full support for managing Transparent HID Signo readers for integration with the HID M1 Transparent Gateway. Users can:

    • Convert readers to Transparent mode
    • Reset pairing data for secure reassignment
    • Revert readers to standard Signo configuration
      (Applies to Signo readers connected serially via USB Hub to the Linq Gateway.)

Tuesday 13th January 2026

No incidents reported

Monday 12th January 2026

Emergency Maintenance Notification - Production, scheduled 2 months ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 23:42 - 00:40 UTC.

IMPACT

  • 📍Origo User Management specific to 2.x currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Sunday 11th January 2026

Emergency Maintenance Notification - Production, scheduled 2 months ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 20:30-23:00 UTC.

IMPACT

  • 📍Origo User Management is currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Saturday 10th January 2026

No incidents reported

Friday 9th January 2026

No incidents reported