HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - HID Origo Device Management

SUMMARY

  • 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC).

IMPACT

  • ⚠️Users may experience minor disruptions during this window

  • ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem.

Environment

  • 🌐Production | HID Origo Device Management
🛠️Infrastructure Maintenance - HID Connected Architecture & HID Linq Cloud in Production

SUMMARY

A maintenance event is planned for HID Origo on the following schedule:

  • US Region:

    • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

  • EU Region:

    • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

  • US

  • EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

  • HID Connected Architecture

    • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

  • HID Linq Cloud

    • Please avoid the following activities during the maintenance window:

      • 📍New gateway installation / onboarding

      • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

🛠️IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 8, 2026 between ⏳02:00–08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

⚠️Oracle EBS Production

⚠️Oracle Agile Production

⚠️Oracle Analytics Cloud

⚠️Webshop access to EBS

⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Infrastructure Maintenance - Pre-Production for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers

SUMMARY

  • A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

  • On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

  • US

ENVIRONMENT

  • Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the ** HID Origo Mobile Identities APIs** for ** Apple Wallet** and ** Google Wallet** customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
  • Wallet provisioning
    • In-app and Web Push provisioning for Apple Wallet and Google Wallet
  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

  • Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

  • All services will automatically resume once maintenance is complete.

SUPPORT

  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🛠️Disaster Recovery Maintenance – Production

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

  • ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Past Incidents

Wednesday 21st January 2026

🚀Release of HID Linq Cloud 1.4 on January 21, 2026., scheduled 1 week ago
  • We are excited to announce the upcoming release of HID Linq Cloud 1.4 on January 21, 2026.

IMPACT

  • ⏳ Deployment Window

  • 📅 Date: January 21, 2026

  • ⏰ Time: 05:00 AM – 6:30 AM UTC (Approx. 1.5 hours)

  • ⚠️ User Impact: During this period, users will not be able to access HID Linq Cloud.

🔹 What's New in This Release?
(Details to follow in the next section)

✅ Feature Highlights

  • Connect Linq Gateway to HID Controllers across Virtual LAN
    Enables connections to HID controllers across different subnets. The Linq Gateway Configuration application now supports expanded controller selection options, including:

    • LAN discovery by MAC address
    • Direct MAC-based selection
    • Static IP selection
    • Selection from a specified static IP range

  • Activity Log Viewer
    Records all user-initiated actions, capturing:

    • Start and end timestamps
    • Event category
    • Description
    • Status
    • Initiating user

  • Configuration Agent
    Allows users to view and compare HID Signo Reader configurations using a Configuration ID, providing:

    • A secure, high-level summary of settings
    • A tabulated comparison of differences across configurations

  • Linq Virtual Assistant (Beta)
    An in-built virtual assistant that provides product help by responding to user queries using information from user guides and HID internal resources.
    Released as Beta while it continues to learn and expand coverage over Linq topics.

  • Help Menu
    Added a new Help menu providing quick access to:

    • Linq Cloud documentation
    • Service status (HID Origo Status page)
    • How-to videos from HID Academy
    • HID Technical Support contact information

  • Transparent HID Signo Reader Support
    Full support for managing Transparent HID Signo readers for integration with the HID M1 Transparent Gateway. Users can:

    • Convert readers to Transparent mode
    • Reset pairing data for secure reassignment
    • Revert readers to standard Signo configuration
      (Applies to Signo readers connected serially via USB Hub to the Linq Gateway.)

Wednesday 14th January 2026

No incidents reported

Tuesday 13th January 2026

No incidents reported

Monday 12th January 2026

Emergency Maintenance Notification - Production, scheduled 3 weeks ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 23:42 - 00:40 UTC.

IMPACT

  • 📍Origo User Management specific to 2.x currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Sunday 11th January 2026

Emergency Maintenance Notification - Production, scheduled 3 weeks ago

SUMMARY

  • 🛠️* 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅January 11th,2025 between 20:30-23:00 UTC.

IMPACT

  • 📍Origo User Management is currently experiencing an issue, and user operations such as user creation may be impacted. The team is actively working to resolve it.

Environment

Saturday 10th January 2026

No incidents reported