HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on đź“…August 31, 2026.

Deployment Window

  • Date: đź“…August 31, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • đź“Ś Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • đź“… Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.

  • đź“Ś Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.

  • đź“Ś Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.

  • đź“Ś Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

Past Incidents

Tuesday 27th January 2026

🚀Release Notes: SAML 2.0 SSO Support for Mobile – User-Initiated Provisioning for Bridge Customers, scheduled 7 months ago

Version: HID Origo Management Portal 10.5.1 (Mobile) planned on January 27, 2026.

Overview

These release notes provide details on the introduction of SAML 2.0 Single Sign-On (SSO) support for mobile user-initiated provisioning in the New Origo Management Portal 10.5.1, specifically benefiting Bridge Customers.

This enhancement improves compatibility with organisations using SAML-based Identity Providers (IdPs) and expands the available SSO options beyond OpenID Connect.

đź“ŤWhy This Matters

  • Broader Compatibility
    âś…Customers using SAML can now leverage their existing IdP for mobile provisioning, enabling a unified identity strategy across environments.

  • Improved User Experience
    âś…Mobile users benefit from a consistent and secure onboarding process, reducing friction during provisioning.

  • Future-Proof Integration
    âś…Organisations can standardise on SAML across both portal authentication and mobile provisioning, preventing protocol mismatches.

  • Increased Adoption
    âś…Supporting SAML encourages wider adoption of enterprise IdPs already established within customer environments.

đź“ŤKey Benefits

  • Expanded SSO Options
    âś…SAML support now complements OpenID Connect, increasing flexibility for diverse enterprise identity architectures.

  • Enhanced Security
    âś…SAML-based authentication ensures strong identity verification for mobile provisioning.

đź“ŤFeature Highlights

  • SAML SSO Enabled for Mobile
    âś…Mobile users are configured for SAML authentication based on their email ID.

  • User-Initiated Provisioning
    âś…Users can initiate mobile pass requests through SAML authentication, ensuring secure and streamlined onboarding.

  • Consistent Authentication Flow
    âś…The SAML flow mirrors the existing OpenID Connect experience, providing consistency and ease of use.

  • Non-Disruptive Integration
    âś…Callback registration for the mobile SAML flow does not interfere with existing web flows.

đź“ŤCustomer Impact

This release is particularly beneficial for:

  • Bridge Customers
    âś…SAML support is now available in scenarios where previously only OpenID Connect was supported, providing greater flexibility and compatibility with enterprise identity strategies.

Tuesday 20th January 2026

No incidents reported

Monday 19th January 2026

No incidents reported

Sunday 18th January 2026

No incidents reported

Saturday 17th January 2026

No incidents reported

Friday 16th January 2026

No incidents reported