HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 24 September, 2026
  • The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • Real-time service health monitoring
  • Incident and maintenance notifications
  • Improved visibility into HID Origo Services availability

RSS Feed

  • The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • To support the launch of our enhanced Status Page on 24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Tuesday 27th January 2026

🚀Release Notes: SAML 2.0 SSO Support for Mobile – User-Initiated Provisioning for Bridge Customers, scheduled 7 months ago

Version: HID Origo Management Portal 10.5.1 (Mobile) planned on January 27, 2026.

Overview

These release notes provide details on the introduction of SAML 2.0 Single Sign-On (SSO) support for mobile user-initiated provisioning in the New Origo Management Portal 10.5.1, specifically benefiting Bridge Customers.

This enhancement improves compatibility with organisations using SAML-based Identity Providers (IdPs) and expands the available SSO options beyond OpenID Connect.

đź“ŤWhy This Matters

  • Broader Compatibility
    âś…Customers using SAML can now leverage their existing IdP for mobile provisioning, enabling a unified identity strategy across environments.

  • Improved User Experience
    âś…Mobile users benefit from a consistent and secure onboarding process, reducing friction during provisioning.

  • Future-Proof Integration
    âś…Organisations can standardise on SAML across both portal authentication and mobile provisioning, preventing protocol mismatches.

  • Increased Adoption
    âś…Supporting SAML encourages wider adoption of enterprise IdPs already established within customer environments.

đź“ŤKey Benefits

  • Expanded SSO Options
    âś…SAML support now complements OpenID Connect, increasing flexibility for diverse enterprise identity architectures.

  • Enhanced Security
    âś…SAML-based authentication ensures strong identity verification for mobile provisioning.

đź“ŤFeature Highlights

  • SAML SSO Enabled for Mobile
    âś…Mobile users are configured for SAML authentication based on their email ID.

  • User-Initiated Provisioning
    âś…Users can initiate mobile pass requests through SAML authentication, ensuring secure and streamlined onboarding.

  • Consistent Authentication Flow
    âś…The SAML flow mirrors the existing OpenID Connect experience, providing consistency and ease of use.

  • Non-Disruptive Integration
    âś…Callback registration for the mobile SAML flow does not interfere with existing web flows.

đź“ŤCustomer Impact

This release is particularly beneficial for:

  • Bridge Customers
    âś…SAML support is now available in scenarios where previously only OpenID Connect was supported, providing greater flexibility and compatibility with enterprise identity strategies.

Wednesday 21st January 2026

No incidents reported

Tuesday 20th January 2026

No incidents reported

Monday 19th January 2026

No incidents reported

Sunday 18th January 2026

No incidents reported

Saturday 17th January 2026

No incidents reported