HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • đź“ŚStaying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • đź“ŚWe appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice
  • đź“ŤPlease be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

  • đź“ŚThis deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • đź“ŚCustomers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • đź“ŚWe appreciate your continued partnership and support.

Past Incidents

Tuesday 27th January 2026

🚀Release Notes: SAML 2.0 SSO Support for Mobile – User-Initiated Provisioning for Bridge Customers, scheduled 4 months ago

Version: HID Origo Management Portal 10.5.1 (Mobile) planned on January 27, 2026.

Overview

These release notes provide details on the introduction of SAML 2.0 Single Sign-On (SSO) support for mobile user-initiated provisioning in the New Origo Management Portal 10.5.1, specifically benefiting Bridge Customers.

This enhancement improves compatibility with organisations using SAML-based Identity Providers (IdPs) and expands the available SSO options beyond OpenID Connect.

đź“ŤWhy This Matters

  • Broader Compatibility
    âś…Customers using SAML can now leverage their existing IdP for mobile provisioning, enabling a unified identity strategy across environments.

  • Improved User Experience
    âś…Mobile users benefit from a consistent and secure onboarding process, reducing friction during provisioning.

  • Future-Proof Integration
    âś…Organisations can standardise on SAML across both portal authentication and mobile provisioning, preventing protocol mismatches.

  • Increased Adoption
    âś…Supporting SAML encourages wider adoption of enterprise IdPs already established within customer environments.

đź“ŤKey Benefits

  • Expanded SSO Options
    âś…SAML support now complements OpenID Connect, increasing flexibility for diverse enterprise identity architectures.

  • Enhanced Security
    âś…SAML-based authentication ensures strong identity verification for mobile provisioning.

đź“ŤFeature Highlights

  • SAML SSO Enabled for Mobile
    âś…Mobile users are configured for SAML authentication based on their email ID.

  • User-Initiated Provisioning
    âś…Users can initiate mobile pass requests through SAML authentication, ensuring secure and streamlined onboarding.

  • Consistent Authentication Flow
    âś…The SAML flow mirrors the existing OpenID Connect experience, providing consistency and ease of use.

  • Non-Disruptive Integration
    âś…Callback registration for the mobile SAML flow does not interfere with existing web flows.

đź“ŤCustomer Impact

This release is particularly beneficial for:

  • Bridge Customers
    âś…SAML support is now available in scenarios where previously only OpenID Connect was supported, providing greater flexibility and compatibility with enterprise identity strategies.

Wednesday 21st January 2026

No incidents reported

Tuesday 20th January 2026

No incidents reported

Monday 19th January 2026

No incidents reported

Sunday 18th January 2026

No incidents reported

Saturday 17th January 2026

No incidents reported