HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

🚧IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

  • 📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
  • 📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
  • 📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
  • 📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
  • 📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services.
    • ⚠️Order Processing
      • New orders placed will be delayed with fulfilment
    • ⚠️Key Management (Mob/Elite Key)
      • Adding the new /remove the key
    • ⚠️Contract Processing
      • New / Add-on/Renewal contract will have impact on processing
    • ⚠️Organization Onboarding
      • Org creation and edit may have issues
    • ⚠️Replenishment
      • Replenishment orders may be stalled and there will be delay in fulfilment
    • ⚠️Org Account Setup
      • An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Past Incidents

Tuesday 27th January 2026

🚀Release Notes: SAML 2.0 SSO Support for Mobile – User-Initiated Provisioning for Bridge Customers, scheduled 3 months ago

Version: HID Origo Management Portal 10.5.1 (Mobile) planned on January 27, 2026.

Overview

These release notes provide details on the introduction of SAML 2.0 Single Sign-On (SSO) support for mobile user-initiated provisioning in the New Origo Management Portal 10.5.1, specifically benefiting Bridge Customers.

This enhancement improves compatibility with organisations using SAML-based Identity Providers (IdPs) and expands the available SSO options beyond OpenID Connect.

📍Why This Matters

  • Broader Compatibility
    ✅Customers using SAML can now leverage their existing IdP for mobile provisioning, enabling a unified identity strategy across environments.

  • Improved User Experience
    ✅Mobile users benefit from a consistent and secure onboarding process, reducing friction during provisioning.

  • Future-Proof Integration
    ✅Organisations can standardise on SAML across both portal authentication and mobile provisioning, preventing protocol mismatches.

  • Increased Adoption
    ✅Supporting SAML encourages wider adoption of enterprise IdPs already established within customer environments.

📍Key Benefits

  • Expanded SSO Options
    ✅SAML support now complements OpenID Connect, increasing flexibility for diverse enterprise identity architectures.

  • Enhanced Security
    ✅SAML-based authentication ensures strong identity verification for mobile provisioning.

📍Feature Highlights

  • SAML SSO Enabled for Mobile
    ✅Mobile users are configured for SAML authentication based on their email ID.

  • User-Initiated Provisioning
    ✅Users can initiate mobile pass requests through SAML authentication, ensuring secure and streamlined onboarding.

  • Consistent Authentication Flow
    ✅The SAML flow mirrors the existing OpenID Connect experience, providing consistency and ease of use.

  • Non-Disruptive Integration
    ✅Callback registration for the mobile SAML flow does not interfere with existing web flows.

📍Customer Impact

This release is particularly beneficial for:

  • Bridge Customers
    ✅SAML support is now available in scenarios where previously only OpenID Connect was supported, providing greater flexibility and compatibility with enterprise identity strategies.

Saturday 24th January 2026

Oracle Functional Update Prerequisite for Security Patches, scheduled 3 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on the following days:
    1. 📅January 24, 2026 — 17:30–20:30 UTC
    2. 📅January 25, 2026 — 17:00–20:30 UTC

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • 📍Oracle EBS Production
  • 📍Oracle Agile Production
  • 📍Oracle Analytics Cloud
  • 📍Webshop access to EBS
  • 📍Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Thursday 22nd January 2026

No incidents reported

Wednesday 21st January 2026

No incidents reported

Tuesday 20th January 2026

No incidents reported

Monday 19th January 2026

No incidents reported

Sunday 18th January 2026

No incidents reported