HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - HID Origo Device Management

SUMMARY

  • 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC).

IMPACT

  • ⚠️Users may experience minor disruptions during this window

  • ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem.

Environment

  • 🌐Production | HID Origo Device Management
🛠️Infrastructure Maintenance - HID Connected Architecture & HID Linq Cloud in Production

SUMMARY

A maintenance event is planned for HID Origo on the following schedule:

  • US Region:

    • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

  • EU Region:

    • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

  • US

  • EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

  • HID Connected Architecture

    • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

  • HID Linq Cloud

    • Please avoid the following activities during the maintenance window:

      • 📍New gateway installation / onboarding

      • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

🛠️IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 8, 2026 between ⏳02:00–08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

⚠️Oracle EBS Production

⚠️Oracle Agile Production

⚠️Oracle Analytics Cloud

⚠️Webshop access to EBS

⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Infrastructure Maintenance - Pre-Production for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers

SUMMARY

  • A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

  • On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

  • US

ENVIRONMENT

  • Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the ** HID Origo Mobile Identities APIs** for ** Apple Wallet** and ** Google Wallet** customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
  • Wallet provisioning
    • In-app and Web Push provisioning for Apple Wallet and Google Wallet
  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

  • Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

  • All services will automatically resume once maintenance is complete.

SUPPORT

  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🛠️Disaster Recovery Maintenance – Production

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

  • ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Past Incidents

Tuesday 27th January 2026

🚀Release Notes: SAML 2.0 SSO Support for Mobile – User-Initiated Provisioning for Bridge Customers, scheduled 6 days ago

Version: HID Origo Management Portal 10.5.1 (Mobile) planned on January 27, 2026.

Overview

These release notes provide details on the introduction of SAML 2.0 Single Sign-On (SSO) support for mobile user-initiated provisioning in the New Origo Management Portal 10.5.1, specifically benefiting Bridge Customers.

This enhancement improves compatibility with organisations using SAML-based Identity Providers (IdPs) and expands the available SSO options beyond OpenID Connect.

📍Why This Matters

  • Broader Compatibility
    ✅Customers using SAML can now leverage their existing IdP for mobile provisioning, enabling a unified identity strategy across environments.

  • Improved User Experience
    ✅Mobile users benefit from a consistent and secure onboarding process, reducing friction during provisioning.

  • Future-Proof Integration
    ✅Organisations can standardise on SAML across both portal authentication and mobile provisioning, preventing protocol mismatches.

  • Increased Adoption
    ✅Supporting SAML encourages wider adoption of enterprise IdPs already established within customer environments.

📍Key Benefits

  • Expanded SSO Options
    ✅SAML support now complements OpenID Connect, increasing flexibility for diverse enterprise identity architectures.

  • Enhanced Security
    ✅SAML-based authentication ensures strong identity verification for mobile provisioning.

📍Feature Highlights

  • SAML SSO Enabled for Mobile
    ✅Mobile users are configured for SAML authentication based on their email ID.

  • User-Initiated Provisioning
    ✅Users can initiate mobile pass requests through SAML authentication, ensuring secure and streamlined onboarding.

  • Consistent Authentication Flow
    ✅The SAML flow mirrors the existing OpenID Connect experience, providing consistency and ease of use.

  • Non-Disruptive Integration
    ✅Callback registration for the mobile SAML flow does not interfere with existing web flows.

📍Customer Impact

This release is particularly beneficial for:

  • Bridge Customers
    ✅SAML support is now available in scenarios where previously only OpenID Connect was supported, providing greater flexibility and compatibility with enterprise identity strategies.

Saturday 24th January 2026

Oracle Functional Update Prerequisite for Security Patches, scheduled 1 week ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on the following days:
    1. 📅January 24, 2026 — 17:30–20:30 UTC
    2. 📅January 25, 2026 — 17:00–20:30 UTC

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • 📍Oracle EBS Production
  • 📍Oracle Agile Production
  • 📍Oracle Analytics Cloud
  • 📍Webshop access to EBS
  • 📍Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Thursday 22nd January 2026

No incidents reported

Wednesday 21st January 2026

No incidents reported

Tuesday 20th January 2026

No incidents reported

Monday 19th January 2026

No incidents reported

Sunday 18th January 2026

No incidents reported