HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 24 September, 2026
  • The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • Real-time service health monitoring
  • Incident and maintenance notifications
  • Improved visibility into HID Origo Services availability

RSS Feed

  • The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • To support the launch of our enhanced Status Page on 24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Saturday 7th February 2026

🛠️Infrastructure Maintenance - HID Origo Device Management, scheduled 7 months ago

SUMMARY

  • 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC).

IMPACT

  • ⚠️Users may experience minor disruptions during this window

  • ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem.

Environment

  • 🌐Production | HID Origo Device Management
🛠️Infrastructure Maintenance - HID Connected Architecture & HID Linq Cloud in Production, scheduled 7 months ago

SUMMARY

A maintenance event is planned for HID Origo on the following schedule:

  • US Region:

    • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

  • EU Region:

    • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

  • US

  • EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

  • HID Connected Architecture

    • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

  • HID Linq Cloud

    • Please avoid the following activities during the maintenance window:

      • 📍New gateway installation / onboarding

      • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

Saturday 31st January 2026

🛠️ Infrastructure Maintenance - Production, scheduled 7 months ago

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅January 31st, 2026 between ⏳16:00-18:30 UTC.

IMPACT

  • ⚠️ During this maintenance window, HID Linq Cloud users will be unable to onboard new gateways.

Environment

Thursday 29th January 2026

No incidents reported

Wednesday 28th January 2026

No incidents reported

Tuesday 27th January 2026

No incidents reported

Monday 26th January 2026

No incidents reported

Sunday 25th January 2026

No incidents reported