HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice
  • 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

  • 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • 📌We appreciate your continued partnership and support.

Past Incidents

Saturday 7th February 2026

🛠️Infrastructure Maintenance - HID Origo Device Management, scheduled 4 months ago

SUMMARY

  • 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC).

IMPACT

  • ⚠️Users may experience minor disruptions during this window

  • ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem.

Environment

  • 🌐Production | HID Origo Device Management
🛠️Infrastructure Maintenance - HID Connected Architecture & HID Linq Cloud in Production, scheduled 4 months ago

SUMMARY

A maintenance event is planned for HID Origo on the following schedule:

  • US Region:

    • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

  • EU Region:

    • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

  • US

  • EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

  • HID Connected Architecture

    • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

  • HID Linq Cloud

    • Please avoid the following activities during the maintenance window:

      • 📍New gateway installation / onboarding

      • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

Saturday 31st January 2026

🛠️ Infrastructure Maintenance - Production, scheduled 4 months ago

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅January 31st, 2026 between ⏳16:00-18:30 UTC.

IMPACT

  • ⚠️ During this maintenance window, HID Linq Cloud users will be unable to onboard new gateways.

Environment

Thursday 29th January 2026

No incidents reported

Wednesday 28th January 2026

No incidents reported

Tuesday 27th January 2026

No incidents reported

Monday 26th January 2026

No incidents reported

Sunday 25th January 2026

No incidents reported