HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 24 September, 2026
  • The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • Real-time service health monitoring
  • Incident and maintenance notifications
  • Improved visibility into HID Origo Services availability

RSS Feed

  • The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • To support the launch of our enhanced Status Page on 24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Sunday 22nd February 2026

🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production, scheduled 7 months ago

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Saturday 14th February 2026

No incidents reported

Friday 13th February 2026

No incidents reported

Thursday 12th February 2026

No incidents reported

Wednesday 11th February 2026

🛠️Emergency Maintenance Notification – PreProduction, scheduled 7 months ago

SUMMARY

  • 📍An emergency maintenance window has been scheduled for HID Origo on 📅February 11th,2026 between ⏳09:30-10:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of following HID Origo Services.
    • ⚠️Administrators may experience delays in Mobile ID or Invitation Code management operations.
    • ⚠️Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Tuesday 10th February 2026

Infrastructure Maintenance - Oracle Agile PLM, scheduled 7 months ago

SUMMARY

  • A maintenance event is planned for HID Origo as part of certificate renewal process on February 11th, 2026 between 04:30-05:30 (UTC).

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

    • HID Origo Management Portal.
    • Order processing will be paused.

Environment