HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

🚧IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

  • 📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
  • 📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
  • 📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
  • 📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
  • 📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services.
    • ⚠️Order Processing
      • New orders placed will be delayed with fulfilment
    • ⚠️Key Management (Mob/Elite Key)
      • Adding the new /remove the key
    • ⚠️Contract Processing
      • New / Add-on/Renewal contract will have impact on processing
    • ⚠️Organization Onboarding
      • Org creation and edit may have issues
    • ⚠️Replenishment
      • Replenishment orders may be stalled and there will be delay in fulfilment
    • ⚠️Org Account Setup
      • An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Past Incidents

Sunday 22nd February 2026

🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production, scheduled 2 months ago

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Sunday 15th February 2026

No incidents reported

Saturday 14th February 2026

No incidents reported

Friday 13th February 2026

No incidents reported

Thursday 12th February 2026

No incidents reported

Wednesday 11th February 2026

🛠️Emergency Maintenance Notification – PreProduction, scheduled 2 months ago

SUMMARY

  • 📍An emergency maintenance window has been scheduled for HID Origo on 📅February 11th,2026 between ⏳09:30-10:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of following HID Origo Services.
    • ⚠️Administrators may experience delays in Mobile ID or Invitation Code management operations.
    • ⚠️Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment