HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


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Scheduled Maintenance
๐Ÿš€ Upcoming Release: HID Linq Cloud 1.5.1
  • ๐Ÿ“ขWe are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on ๐Ÿ“…August 31, 2026.

Deployment Window

  • Date: ๐Ÿ“…August 31, 2026
  • Time: โณ05:00 โ€“ 06:30 UTC (approximately 1.5 hours)
  • User Impact: โš ๏ธUsers may experience minor service disruptions during this maintenance window.

โœจ What's New in This Release?

  • ๐Ÿ“Œ OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.
  • ๐Ÿ“Œ Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

๐Ÿš€ Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • ๐Ÿ“ข We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • ๐Ÿ“… Date: September 4, 2026
  • โฐ Time: 03:30 โ€“ 06:30 UTC (approximately 3 hours)
  • โš ๏ธ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

โœจ What's New in This Release?

  • ๐Ÿ“Œ CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.
  • ๐Ÿ“Œ Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.
  • ๐Ÿ“Œ Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.
  • ๐Ÿ“Œ Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

Past Incidents

Sunday 8th March 2026

๐Ÿ”ง Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production, scheduled 5 months ago

SUMMARY

  • ๐Ÿ“A maintenance event is planned for HID Origo on ๐Ÿ“…March 8, 2026 between โณ14:00 - 19:00 UTC.

IMPACT

  • โš ๏ธDuring this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

Saturday 21st February 2026

No incidents reported

Friday 20th February 2026

No incidents reported

Thursday 19th February 2026

No incidents reported

Wednesday 18th February 2026

๐Ÿš€ Release Notification for HID Reader Manager App Version 1.32.2, scheduled 6 months ago

Product Update Summary

  • ๐Ÿ“HID RM App version 1.32.2 introduces key fixes to resolve customer-reported issues and improve overall HID Signo firmware upgrade stability.
  • Weโ€™re constantly working to enhance your experience. Thank you for your feedback and support!

๐Ÿ‘‰ Update now to enjoy these improvements.

Tuesday 17th February 2026

No incidents reported