HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅June 14, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier, ODI, OMS, WOS,MCS, SB & other related services and other related services that render data from EBS will be unavailable.

Environment

HID Reader Manager App Deprecation Notice
  • 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective July 9, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective July 9, 2026

  • 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • 📌We appreciate your continued partnership and support.

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.

Past Incidents

Saturday 21st March 2026

🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production, scheduled 2 months ago
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 21 (Saturday) between 05:00 to 10:00 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

Wednesday 18th March 2026

No incidents reported

Tuesday 17th March 2026

No incidents reported

Monday 16th March 2026

No incidents reported

Sunday 15th March 2026

No incidents reported

Saturday 14th March 2026

No incidents reported