This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Implementation of our new HID Origo Service Status Page
We are excited to announce the implementation of our new HID Origo Service Status Page on 24 September, 2026
The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.
Key Benefits
Real-time service health monitoring
Incident and maintenance notifications
Improved visibility into HID Origo Services availability
RSS Feed
The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.
Availability Notice
To support the launch of our enhanced Status Page on 24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.
Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.
Past Incidents
Friday 3rd April 2026
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK, scheduled 5 months ago
📍Update 13:30 UTC
To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.
📍 Notice from HID
HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.
📍 Current Status
HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.
📍 Thank You
We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.
Sunday 22nd March 2026
🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production, scheduled 6 months ago
SUMMARY
📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅March 22, 2026 between ⏳02:00–06:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier, ODI, OMS,WOS,MCS, SB and other related services that render data from EBS will be unavailable.
