This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production
SUMMARY
📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅July 11, 2026 between ⏳02:00–08:00 UTC.
IMPACT
🛠️During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier, ODI, OMS, WOS,MCS, SB and other related services that render data from EBS will be unavailable.
🚀 Production Release Announcement for HID Reader Manager 1.33.0
Target Release Date: 📅July 20, 2026
Platforms: 🌐Apple App Store & Google Play Store
Product Update Summary
✨ New Features
📌New Reader Firmware Support
📌SP12.3 (HID Signo Readers):
-- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.
📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers):
-- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.
Additional HID Signo Reader Management Features:
📌OSDP Firmware Upgrade:
-- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.
📌Expanded Credential Support:
-- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.
📌iOS App – Key Capacity Increase:
-- Reader technicians can now view and use up to 100 authorized keys within the iOS application.
📌User Experience Improvements:
-- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.
🛠️ Issues Fixed
The following issues have been resolved in this release:
✅TTP #19545: Certificate pinning implemented.
✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.
Thank you for using HID Reader Manager. We appreciate your continued feedback and support.
Past Incidents
Friday 3rd April 2026
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK, scheduled 3 months ago
📍Update 13:30 UTC
To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.
📍 Notice from HID
HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.
📍 Current Status
HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.
📍 Thank You
We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.
Tuesday 24th March 2026
No incidents reported
Monday 23rd March 2026
No incidents reported
Sunday 22nd March 2026
🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production, scheduled 3 months ago
SUMMARY
📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅March 22, 2026 between ⏳02:00–06:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier, ODI, OMS,WOS,MCS, SB and other related services that render data from EBS will be unavailable.
