HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅August 31, 2026.

Deployment Window

  • Date: 📅August 31, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • 📅 Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.

  • 📌 Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.

  • 📌 Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.

  • 📌 Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

Past Incidents

Tuesday 5th May 2026

🚧IT Planned Maintenance Notification – Oracle EBS Production, scheduled 3 months ago

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

  • 📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
  • 📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
  • 📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
  • 📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
  • 📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services.
    • ⚠️Order Processing
      • New orders placed will be delayed with fulfilment
    • ⚠️Key Management (Mob/Elite Key)
      • Adding the new /remove the key
    • ⚠️Contract Processing
      • New / Add-on/Renewal contract will have impact on processing
    • ⚠️Organization Onboarding
      • Org creation and edit may have issues
    • ⚠️Replenishment
      • Replenishment orders may be stalled and there will be delay in fulfilment
    • ⚠️Org Account Setup
      • An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Thursday 30th April 2026

No incidents reported

Wednesday 29th April 2026

No incidents reported

Tuesday 28th April 2026

No incidents reported

Monday 27th April 2026

No incidents reported

Sunday 26th April 2026

No incidents reported