HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


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Scheduled Maintenance
Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 24 September, 2026
  • The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • Real-time service health monitoring
  • Incident and maintenance notifications
  • Improved visibility into HID Origo Services availability

RSS Feed

  • The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • To support the launch of our enhanced Status Page on 24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Tuesday 5th May 2026

🚧IT Planned Maintenance Notification – Oracle EBS Production, scheduled 4 months ago

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

  • 📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
  • 📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
  • 📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
  • 📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
  • 📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services.
    • ⚠️Order Processing
      • New orders placed will be delayed with fulfilment
    • ⚠️Key Management (Mob/Elite Key)
      • Adding the new /remove the key
    • ⚠️Contract Processing
      • New / Add-on/Renewal contract will have impact on processing
    • ⚠️Organization Onboarding
      • Org creation and edit may have issues
    • ⚠️Replenishment
      • Replenishment orders may be stalled and there will be delay in fulfilment
    • ⚠️Org Account Setup
      • An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Friday 1st May 2026

No incidents reported

Thursday 30th April 2026

No incidents reported

Wednesday 29th April 2026

No incidents reported

Tuesday 28th April 2026

No incidents reported

Monday 27th April 2026

No incidents reported