HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚧Infrastructure Maintenance - Production

SUMMARY

🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🌐Production | HID Origo Management Portal

🚧Infrastructure Maintenance - SDI Production

SUMMARY

A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

🌐Production | HID Origo Management Portal

Past Incidents

Tuesday 5th May 2026

🚧IT Planned Maintenance Notification – Oracle EBS Production, scheduled 5 days ago

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.
- ⚠️Order Processing
  - New orders placed will be delayed with fulfilment
- ⚠️Key Management (Mob/Elite Key)
  - Adding the new /remove the key
- ⚠️Contract Processing
  - New / Add-on/Renewal contract will have impact on processing
- ⚠️Organization Onboarding
  - Org creation and edit may have issues
- ⚠️Replenishment
  - Replenishment orders may be stalled and there will be delay in fulfilment
- ⚠️Org Account Setup
  - An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

🌐Production | HID Origo Management Portal

Sunday 3rd May 2026

No incidents reported

Saturday 2nd May 2026

No incidents reported

Friday 1st May 2026

No incidents reported

Thursday 30th April 2026

No incidents reported

Wednesday 29th April 2026

No incidents reported