HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅August 31, 2026.

Deployment Window

  • Date: 📅August 31, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • 📅 Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.

  • 📌 Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.

  • 📌 Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.

  • 📌 Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

Past Incidents

Sunday 24th May 2026

🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production, scheduled 3 months ago

SUMMARY

  • 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Friday 22nd May 2026

🚀Release Notes: HID® Origo™ Bridge Service Security Update, scheduled 3 months ago

🛠️ Recommended Security Update for HID Origo Bridge Service

  • To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

  • The update process is simple and can be completed using our our step-by-step installation guide:

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

Thank you for helping us keep your environment secure.

Saturday 16th May 2026

Emergency Maintenance Notification - Production, scheduled 3 months ago

SUMMARY

  • 🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th, 2026 between 10:30 - 12:30 UTC.

IMPACT

  • 📍HID Origo Bridge Service, Card Services, HID Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.

Environment

Friday 15th May 2026

No incidents reported

Thursday 14th May 2026

No incidents reported

Wednesday 13th May 2026

No incidents reported

Tuesday 12th May 2026

No incidents reported