HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • 📅 Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.

  • 📌 Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.

  • 📌 Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.

  • 📌 Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.

Deployment Window

  • Date: 📅September 14, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Friday 17th July 2026

📢 HID Origo Bridge Client Update Available (v2.5.7.1386), scheduled 1 month ago

Dear HID® Origo™ Bridge Customer,

  • 🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).

📍 What Changed?

  • This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.

📍 Impact

  • Currently running Bridge services are not affected.
  • However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
  • Affected instances may be unable to successfully reconnect to HID Origo cloud services.

📍 Recommended Action

  • To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.

📄 Release Notes:

📌 Our Apology

  • We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.

📌 Need Help?

  • 👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.

Kind regards,

HID Origo Team

Friday 10th July 2026

No incidents reported

Thursday 9th July 2026

No incidents reported

Wednesday 8th July 2026

No incidents reported

Tuesday 7th July 2026

🚧Emergency Maintenance Notification – Oracle Cloud Infrastructure in Production, scheduled 1 month ago

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅July 7, 2026 ⏳13:15 UTC onwards.

IMPACT

  • 🛠️During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️EBSLIV and AGILELIV
    • ⚠️Other related services that render data from EBS will be unavailable.

Environment

Monday 6th July 2026

No incidents reported