HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Implementation of our new HID Origo Service Status Page

We are excited to announce the implementation of our new HID Origo Service Status Page on 24 September, 2026
The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

Real-time service health monitoring
Incident and maintenance notifications
Improved visibility into HID Origo Services availability

RSS Feed

The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

To support the launch of our enhanced Status Page on 24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.
Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Friday 17th July 2026

📢 HID Origo Bridge Client Update Available (v2.5.7.1386), scheduled 2 months ago

Dear HID® Origo™ Bridge Customer,

🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).

📍 What Changed?

This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.

📍 Impact

Currently running Bridge services are not affected.
However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
Affected instances may be unable to successfully reconnect to HID Origo cloud services.

📍 Recommended Action

To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.

📄 Release Notes:

🌐 HID Origo Bridge Client Installation Update

📌 Our Apology

We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.

📌 Need Help?

👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.

Kind regards,

HID Origo Team

Monday 13th July 2026

No incidents reported

Sunday 12th July 2026

No incidents reported

Saturday 11th July 2026

No incidents reported

Friday 10th July 2026

No incidents reported

Thursday 9th July 2026

No incidents reported