HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Scheduled Maintenance
๐Ÿš€ Upcoming Release: HID Linq Cloud 1.5.1
  • ๐Ÿ“ขWe are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on ๐Ÿ“…August 31, 2026.

Deployment Window

  • Date: ๐Ÿ“…August 31, 2026
  • Time: โณ05:00 โ€“ 06:30 UTC (approximately 1.5 hours)
  • User Impact: โš ๏ธUsers may experience minor service disruptions during this maintenance window.

โœจ What's New in This Release?

  • ๐Ÿ“Œ OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.
  • ๐Ÿ“Œ Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

๐Ÿš€ Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • ๐Ÿ“ข We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • ๐Ÿ“… Date: September 4, 2026
  • โฐ Time: 03:30 โ€“ 06:30 UTC (approximately 3 hours)
  • โš ๏ธ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

โœจ What's New in This Release?

  • ๐Ÿ“Œ CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.
  • ๐Ÿ“Œ Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.
  • ๐Ÿ“Œ Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.
  • ๐Ÿ“Œ Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

Past Incidents

Saturday 8th August 2026

๐Ÿš€HID Origo Device Management – Scheduled Release, scheduled 2 weeks ago
  • ๐Ÿ“A planned deployment of Origo Device Management services is scheduled as outlined below.

Deployment Window

  • Date: ๐Ÿ“…August 8, 2026
  • Time: โณ03:30 โ€“ 07:30 UTC

User Impact

โš ๏ธ During the scheduled maintenance window, HID Origo Device Management (ODM) services will be unavailable. As a result, the following products and any other solutions that rely on ODM services may experience service interruptions:

  • HID Reader Manager
  • HID Linq Cloud
  • HID Linq On-Prem
  • HID Linq Mobile
  • HID Origo Bridge
  • Other solutions dependent on ODM services

Environment

  • ๐ŸŒProduction

Friday 31st July 2026

No incidents reported

Thursday 30th July 2026

No incidents reported

Wednesday 29th July 2026

No incidents reported

Tuesday 28th July 2026

No incidents reported

Monday 27th July 2026

No incidents reported