HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Wednesday 15th October 2025

HID Linq Cloud 1.3.5 Release – Scheduled for October 28, 2025, scheduled 1 week from now

We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 28, 2025.

Deployment Window:
Date: October 28, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access HID Linq Cloud.

What's New in This Release

  • Signo Firmware Upgrade via Mercury and Aero
    You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.

    • Firmware Update Prerequisites
      • Signo readers must be on firmware version 10.0.7.5 or above.
      • Controller firmware must be version 2.6.1 and SIO firmware version 3.22.11.

  • Delete Gateway
    You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.

We appreciate your patience and will ensure a smooth deployment.

Environment
Production – HID Linq Cloud