SUMMARY

• A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

• Order Processing – New orders placed will be delayed with fulfilment
• Key Management (Mob/Elite Key) – Adding the new /remove the key
• Contract Processing – New / Add-on/Renewal contract will have impact on processing
• Organization Onboarding – Org creation and edit may have issues
• Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
• Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

• Production | HID Origo Management Portal