HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Friday 6th March 2026

🛠️Infrastructure Maintenance - CNIDC Firewall Firmware Upgrade to v7.4.11, scheduled 2 weeks ago

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 20, 2026 between ⏳00:30 - 01:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • ⚠️HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
    • ⚠️HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users will not be affected.
    • ⚠️HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • ⚠️HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment