HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Wednesday 6th May 2026

Invitation Code Redemption Failing for All Android Users in China

Update 13/05/2026 07:24 UTC

We have monitored the system over the past 24 hours, and no issues have been reported after the hotfix release. The customer has confirmed that the issue is resolved.

Update 12/05/2026 09:37 UTC

The services are restored and operational. We are continuing to monitor the situation.

Update 03:00

We are working to restore the services as soon as possible.

SUMMARY

  • The HID Origo Management Portal and HID Mobile Access App are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • HID Mobile Access App: Android users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment