HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Monday 18th May 2026

Planned Production Maintenance Notification, scheduled 16 hours ago

SUMMARY

  • A maintenance event is scheduled for HID Origo on May 30 – May 31, 2026 (04:30 – 16:00 UTC).

What’s New

  • Quick Fill Functionality

    • When submitting a new Elite Key or Corporate 1000 request, customers will now be able to select from a list of previously used Authorized Contacts and Service Providers. This reduces manual entry and speeds up the request process.

  • View Format Details

    • Authorized Contacts will now have visibility into their Format details, including the last number used and the total remaining values. This provides immediate insight without requiring additional support interactions.

  • Impact to Customers / Partners:

    • The Quick Fill feature streamlines the submission process, reducing the time required to create new Elite Key or Corporate 1000 requests.
    • Customers will no longer need to contact HID Customer Service to determine remaining Corporate 1000 values or confirm the last number range ordered.
    • Together, these enhancements simplify the workflow, increase transparency, and save valuable time for both customers and partners.

IMPACTED SERVICES

  • During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
  • To minimize customer impact, this maintenance is planned over the weekend.
  • No action is required from customers or partners.
  • For questions or assistance, please contact HID Global Support or the Professional Services Team.

HID Origo Bridge

  • Impacted Functions:
    • Portal Login
    • Bridge Configuration Setup
    • System Account Creation
    • Subscription Reports
    • Wallet Provisioning using Bridge

Wallet

  • Impacted Functions:
    • Wallet account configuration
    • User and credential lifecycle event management

HID Identity Positioning

  • Impacted Functions:
    • All functionalities of HID Identity Positioning

App‑based Mobile Access

  • Impacted Functions:
    • Portal and API – User-related functionality is impacted

Card Services

  • Impacted Functions:
    • Key Authorization
    • Format Authorization

Note

  • Live passes already on users’ devices will continue to transact with readers and remain unaffected during this maintenance window.

Environment