Summary

• 📢An emergency maintenance event has been scheduled for HID Origo on 📅September 19,2026 between ⏳05:00-13:00 UTC.

Impact

• ⚠️During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
  • ⚠️To minimize customer impact, this maintenance is planned over the weekend.
  • ⚠️No action is required from customers or partners.
• For questions or assistance, please contact HID Support or the Professional Services Team.

  • Wallet

    • Impacted Functions:
      • All Apple Wallet services
      • All Google Wallet services
      • Complete unavailability of all Wallet functionality

  • App-based Mobile Access

    • Impacted Functions:
      • Portal
      • API Services

  • Card Services

    • Impacted Functions:
      • Key Authorization
      • Format Authorization

  • HID Origo Bridge

    • Impacted Functions:
      • Portal Login
      • Bridge Configuration Setup
      • System Account Creation
      • Subscription Reports
      • Wallet Provisioning using Bridge

  • HID Identity Positioning

    • Impacted Functions:
      • All functionalities of HID Identity Positioning

Environment

• 🌐Pre-production | HID Origo Management Portal