HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – HID Card Services in Production

SUMMARY

  • A planned maintenance window has been scheduled for HID Origo on November 21,2025 between 10:30-07:30 UTC. the HID Card Services in Production.

REGIONS AFFECTED

  • US and China

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment

Environment

IT Planned Maintenance Notification – Transit gateway in Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

  • China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
    • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
  • No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Past Incidents

Thursday 7th April 2022

No incidents reported

Wednesday 6th April 2022

No incidents reported

Tuesday 5th April 2022

No incidents reported

Monday 4th April 2022

No incidents reported

Sunday 3rd April 2022

No incidents reported