HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

A maintenance event is planned for HID Oracle EBS Production on November 18th, 2025, between 04:30 - 06:30 UTC. During this period, the HID Origo Portal and HID Origo Mobile Identities API may experience a partial outage, while all other services remain operational.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

Order Processing – New orders placed will be delayed with fulfilment
Key Management (Mob/Elite Key) – Adding the new /remove the key
Contract Processing – New / Add-on/Renewal contract will have impact on processing
Organization Onboarding – Org creation and edit may have issues
Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Production | HID Origo Management Portal

Past Incidents

Saturday 11th March 2023

EMERGENCY INFRASTRUCTURE MAINTENANCE, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo on March 11 between 04:30 - 06:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Friday 10th March 2023

No incidents reported

Thursday 9th March 2023

No incidents reported

Wednesday 8th March 2023

No incidents reported

Tuesday 7th March 2023

No incidents reported

Monday 6th March 2023

No incidents reported