HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Linq Cloud 1.3 release

SUMMARY

We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

Date: September 30, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?

Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Production | HID Linq Cloud

Past Incidents

Monday 13th March 2023

No incidents reported

Sunday 12th March 2023

No incidents reported

Saturday 11th March 2023

EMERGENCY INFRASTRUCTURE MAINTENANCE, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo on March 11 between 04:30 - 06:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Friday 10th March 2023

No incidents reported

Thursday 9th March 2023

No incidents reported