HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Saturday 29th April 2023

INFRASTRUCTURE MAINTENANCE HID ORIGO CONNECTED ARCHITECTURE, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo Connected Architecture on April 29, between 03:30am - 05:30am UTC.

Impact

During this maintenance window, the HID Origo Connected Architecture Application may experience brief periods of disruptions.

Environment

Production US | HID Origo Connected Architecture

INFRASTRUCTURE MAINTENANCE HID ORIGO CONNECTED ARCHITECTURE, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo Connected Architecture on April 29, between 01:30am - 03:30am UTC.

Impact

During this maintenance window, the HID Origo Connected Architecture Application may experience brief periods of disruptions.

Environment

Production EU | HID Origo Connected Architecture

Saturday 22nd April 2023

No incidents reported

Friday 21st April 2023

No incidents reported

Thursday 20th April 2023

No incidents reported

Wednesday 19th April 2023

No incidents reported

Tuesday 18th April 2023

No incidents reported