HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - Oracle & Agile Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 17th, 2024 between 02:00-07:00 (UTC).

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing will be paused.

Environment

Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Sunday 18th June 2023

No incidents reported

Saturday 17th June 2023

No incidents reported

Friday 16th June 2023

No incidents reported

Thursday 15th June 2023

No incidents reported

Wednesday 14th June 2023

HID Origo Management Portal HID Origo Portal MFA codes not being delivered

UPDATE RESOLVED - The SMS provider has identified an issue with their primary routing to North American and some APAC affected regions. This has been fixed and users should be receiving their MFA codes via text messages quickly again. Please contact HID Support if you are still encountering difficulties in this regard.

SUMMARY Origo Management Portal is currently experiencing issues in with the delivery of Multifactor Authentication Codes via text messaging to Administrators. As a workaround, please use the "To get the code via email, please CLICK HERE." link above the Authentication Code field to receive the MFA code via email. HID is investigating the issue and will provide updates on this incident as they are available.

IMPACT HID Origo Management Portal login.

Environment Production | HID Origo Management Portal