This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Portal Services
HID Origo Management Portal
Partial Outage
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
HID Reader Manager Version 1.23
SUMMARY
HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .
Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).
Google Policy Alignment: Updated to API34 for Android app.
Resolution for:
BLE configuration settings now retained after firmware upgrade.
Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
Configuration applied correctly when device language is set to Simplified Chinese.
We’re constantly working to enhance your experience. Thank you for your feedback and support!
IMPACT
Update to 1.23 to take advantage of these enhancements.
Environment
Production| Reader Manager Application
Infrastructure Maintenance – Production
SUMMARY
A maintenance event is planned for HID Origo on November 10th between 07:00-08:00 UTC.
IMPACT
During this maintenance window, multiple services may experience brief periods of disruption, such as:
HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.
Infrastructure Scheduled Authentication Service Maintenance in North America
SUMMARY
A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.
IMPACT
During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.
HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
