HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID Origo Device Management (ODM) routing path infrastructure maintenance in production

SUMMARY

  • A maintenance event is planned for HID Origo on July 26 between 03:30-06:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for HID Origo Device Management (ODM) services.
  • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Past Incidents

Friday 14th July 2023

HID Origo Management Portal Release 8.35.4, scheduled 2 years ago

Summary

HID Origo Management Portal is planning to release a new version 8.35.4 on July 14, between 05:30 - 07:30 UTC, to the Production environment. The release notes are published here

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Sunday 9th July 2023

Maintenance event on Order Management System affecting HID Origo Management Portal, scheduled 2 years ago

Summary

HID's order management system will undergo a scheduled maintenance event on July 9, between 01:00 - 18:30 UTC.

Impact

During the maintenance window, the following services will be impacted:

  • HID Origo Management Portal - Onboarding new accounts will be unavailable.
  • Order processing will be paused.

Environment

Production | HID Origo Management Portal

Wednesday 5th July 2023

No incidents reported

Tuesday 4th July 2023

No incidents reported

Monday 3rd July 2023

No incidents reported

Sunday 2nd July 2023

No incidents reported

Saturday 1st July 2023

No incidents reported