HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Past Incidents

Wednesday 2nd August 2023

Maintenance event for HID Origo Connected Architecture, scheduled 1 year ago

Summary A maintenance event is planned for HID Origo Connected Architecture on 2 August 2023 2:30 AM to 3:30 AM UTC on US-PreProd. 3:30 AM to 4:30 AM UTC on EU-PreProd.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Pre-Production US/EU (OCA)

Friday 28th July 2023

No incidents reported

Thursday 27th July 2023

HID Origo Mobile Identities API Origo Mobile Wallet experiencing intermittent timeouts

UPDATE Resolved

Summary HID is aware of intermittent timeouts being experienced on Mobile Wallet. Our teams are working to resolve the issue.

Impact HID Origo Mobile Identities API (Wallet Only)

Environment Production

Wednesday 26th July 2023

No incidents reported

Tuesday 25th July 2023

No incidents reported

Monday 24th July 2023

No incidents reported