HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

HID Origo Device Management (ODM) routing path infrastructure maintenance in production

SUMMARY

A maintenance event is planned for HID Origo on July 26 between 03:30-06:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Device Management (ODM) services.
No action is required from users. Services will resume automatically after the change window.

Environment

Production

Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Production | HID Origo Management Portal

Past Incidents

Wednesday 2nd August 2023

Maintenance event for HID Origo Connected Architecture, scheduled 1 year ago

Summary A maintenance event is planned for HID Origo Connected Architecture on 2 August 2023 2:30 AM to 3:30 AM UTC on US-PreProd. 3:30 AM to 4:30 AM UTC on EU-PreProd.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Pre-Production US/EU (OCA)

Saturday 29th July 2023

No incidents reported

Friday 28th July 2023

No incidents reported

Thursday 27th July 2023

HID Origo Mobile Identities API Origo Mobile Wallet experiencing intermittent timeouts

UPDATE Resolved

Summary HID is aware of intermittent timeouts being experienced on Mobile Wallet. Our teams are working to resolve the issue.

Impact HID Origo Mobile Identities API (Wallet Only)

Environment Production

Wednesday 26th July 2023

No incidents reported

Tuesday 25th July 2023

No incidents reported