HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Past Incidents

Wednesday 16th August 2023

Maintenance event for HID Origo Mobile Identities, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo on August 16 between 09:30 - 10:30 UTC.

Impact

During this maintenance window, HID Origo Mobile Identities Service may experience brief periods of disruption, such as:

  • HID Origo Mobile Identities API´s and Wallet: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Friday 11th August 2023

Delay in Order Processing for Mobile Identities

UPDATE All services back to normal operations

SUMMARY

HID Origo Mobile Identities are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Order processing
  • HID Origo Mobile Identities API: Order processing

Environment

Production | HID Origo Management Portal

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

No incidents reported

Tuesday 8th August 2023

No incidents reported

Monday 7th August 2023

No incidents reported