HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Saturday 2nd September 2023

Authentication Services Unavailable, scheduled 1 year ago

SUMMARY

A maintenance event is planned for Authentication Services on 2 September 2023 between 02:45 to 03:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services: *HID Origo Management Portal: Users may experience issues logging in to the portal

*HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

*HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

*HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

In addition, the onboarding of new accounts on HID Origo will be disabled during the maintenance period and will be available on 5 September 08:00 UTC.

Environment

Production | HID Origo Management Portal

Saturday 26th August 2023

Maintenance event on HID Origo Connected Architecture, scheduled 1 year ago

Summary A maintenance event is planned for HID Origo Connected Architecture on 26 August 2023

2:30 AM to 3:30 AM UTC on US-Prod. 3:30 AM to 4:30 AM UTC on EU-Prod.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Production US/EU (OCA)

Friday 25th August 2023

No incidents reported

Thursday 24th August 2023

No incidents reported

Wednesday 23rd August 2023

No incidents reported

Tuesday 22nd August 2023

No incidents reported

Monday 21st August 2023

No incidents reported