HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Scheduled Maintenance
Release Notification for HID Reader Manager version 1.31.0

New Features:

  • Mix and Match (Seos):

    • Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
  • CSN for Vento:

    • Enable CSN output format for HID Vento readers via RM app.
  • Seamless Incident ID Creation During Reader Operations:

    • Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
  • Technology update:

    • Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

  • Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
  • Text corrections in the app to represent correct functionality.
  • When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

Past Incidents

Thursday 14th September 2023

No incidents reported

Wednesday 13th September 2023

HID Origo Management Portal login difficulties

UPDATE Resolved

SUMMARY HID is aware that Origo Management Portal users are facing difficulties during login. Several customers are encountering a "Technical Difficulties" error during login but succeeding after subsequent attempts. Our technical teams are investigating the issue.

IMPACT Origo Management Portal

Environment Production | HID Origo Management Portal

Tuesday 12th September 2023

No incidents reported

Monday 11th September 2023

No incidents reported

Sunday 10th September 2023

No incidents reported