HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID Reader Manager Version 1.23

SUMMARY

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

  • BLE configuration settings now retained after firmware upgrade.
  • Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
  • Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

  • Update to 1.23 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application
Infrastructure Maintenance – Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 10th between 07:00-08:00 UTC.

IMPACT

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Sunday 31st March 2024

For customers in the People’s Republic of China, scheduled 7 months ago

尊敬的客户、合作伙伴：

当您在使用本产品以及HID Origo所提供的相关服务（统称“产品”）时，根据最新版之《数据处理说明》 here、《手机应用许可及用户协议》、《HID 移动应用程序隐私声明》以及其他法律条款和条件，HID 会将一些对于您使用和运行产品所必要的个人数据传输至中国大陆之外。 如果您同意，我们将传输相关必要的个人信息至中国大陆之外，所有传输的数据将被加密。您作为数据处理者，应当负责数据出境安全评估、个人信息保护影响评估、标准合同备案或者任何其他中国政府要求的必要程序。HID将协助您完成该类程序。 同时，我们正在加快云部署的本地化进程，预计于2024年3月完成。 如果您不同意，您可以选择终止使用该产品。 欲了解更多关于数据跨境传输的信息，请发送邮件至 origo@hidglobal.com，标注为“中国移动门禁”。

Dear Customer/Partner：

When you use the products and related services provided by HID Origo (named as the "Products" here), HID may transfer certain personal data necessary for your use and operation of the Products outside of Mainland China in accordance with the latest versions of Data Processing Specifications here, Mobile Application License and User Agreement, HID Mobile Access Application Privacy Notice as well as other relevant legal terms and conditions.

If you agree, we will transfer the necessary personal information outside of Mainland China, and all data transferred will be encrypted. As the personal data processor, you are responsible for the security assessment for data transferred overseas, PIPIA, standard contract filing, or any other necessary formalities required by China’s authorities. HID will assist with the completion of such formalities.

Meanwhile, we are accelerating the process of localization of the cloud hosting. It is estimated to be completed in March 2024.

If you do not agree, you may choose to discontinue use of the product.

For more information on cross-border data transfers, please send an email with title “China Mobile Access” to origo@hidglobal.com.

Saturday 21st October 2023

Maintenance event on Order Management System affecting HID Origo Management Portal, scheduled 1 year ago

Summary

HID's order management system will undergo a scheduled maintenance event on October 21, between 01:00 - 05:00 UTC.

Impact

During the maintenance window, the following services will be impacted:

  • HID Origo Management Portal - Onboarding new accounts will be unavailable.
  • (MOB) Key management changes will be unavailable.
  • Order processing will be paused.

Environment

Production | HID Origo Management Portal

Friday 20th October 2023

No incidents reported

Thursday 19th October 2023

No incidents reported

Wednesday 18th October 2023

No incidents reported

Tuesday 17th October 2023

No incidents reported

Monday 16th October 2023

HID Origo Mobile Identities API Origo Mobile Identity API Callback Delays

Update 09:12 UTC The services are back to normal operations.

Summary Origo is currently experiencing intermittent delays in processing Mobile Identity API callbacks. Some callback messages are experiencing longer delivery times due to large callback queue spikes and the processing of backlogged messages. Our teams are working to resolve the issue.

Impact HID Origo Mobile Identities API

Environment Production